Infor CRM online training

Key Features of Infor CRM:

• Lead and Opportunity Management:
  Easily manage leads, opportunities, and customer activities, helping sales teams track and prioritize the best opportunities to close.
• Full Data Control:
  Infor CRM gives you complete control over all your customer data, ensuring that it’s available whenever and wherever you need it, empowering your team to make informed decisions.
• ERP Integration:
  The software integrates seamlessly with Infor ERP, enabling lead capture and allowing for better coordination between back-office operations and front-end sales processes.
• Cloud or On-Premise Deployment:
  Choose between cloud-based or on-premise deployment, giving your business flexibility to run the CRM solution in a way that best suits your infrastructure.
• Cost-Efficiency:
  Infor CRM offers a low Total Cost of Ownership (TCO) compared to other similar CRM products, providing excellent value for businesses of any size.
• Mobile Workforce Empowerment:
  Enable your sales and support teams to stay productive while on the go with mobile access to CRM features and data.
• Analytics-Driven Decision Making:
  Leverage built-in analytics to make data-driven decisions that improve customer engagement, sales, and service outcomes.

Benefits of Infor CRM:

• Improved Customer Experience:
  Streamline customer interactions and gain a deeper understanding of customer needs, leading to enhanced satisfaction and loyalty.
• Outstanding Customer Support:
  Infor CRM helps deliver exceptional customer service by ensuring that support teams have access to complete customer information, enabling faster and more accurate issue resolution.
• Minimized Customer Frustration:
  By providing customer service teams with detailed interaction histories, Infor CRM helps eliminate the need for customers to repeat themselves, improving overall satisfaction.
• Enhanced Marketing Programs:
  Infor CRM boosts marketing effectiveness by offering tools for personalized marketing automation, leading to more successful marketing campaigns and higher customer engagement.
• Personalized Sales and Marketing:
  Align sales and marketing efforts with personalized automation, helping to drive more meaningful connections and interactions with customers.
• Increased Transaction Value:
  By providing insights into customer preferences and behaviors, Infor CRM enables businesses to maximize the value of each customer transaction.
• Stronger Customer Relationships:
  Build long-term relationships with clients by maintaining consistent, relevant communication, fostering loyalty, and ensuring repeat business.
• Single Customer View:
  Infor CRM provides a unified view of each customer, consolidating all interaction data into one comprehensive profile, making it easier to deliver personalized experiences and solutions.

Industries Served by Infor CRM:

Infor CRM is widely used across various industries, including:

• Manufacturing
• Distribution
• Logistics
• Hospitality (Hotels and Restaurants)
• Healthcare
• Retail
• Contact Centers
• Property Management
• Financial Services